How to Improve Patient Retention With Physical Therapy Patient Engagement Software

When it comes to physical therapy patients, your job is to make sure they have the best experience possible. Patient retention is essential for any practice, especially when you consider that the average patient sees a doctor only a handful of times before they no longer return to their clinic. If you want to keep patients coming back time and time again, then you must give them what they need: personalized care and attention. Here are some ways that physical therapy patient engagement software can help you improve your practice:

You can track your patients’ progress

Most physical therapy practices use patient engagement software to track and manage their patients’ progress. In doing so, you can identify patients who are not following through with their treatment plan, allowing you to reach out and remind them when they miss an appointment or fail to complete their exercises at home. This ensures that they will be able to recover in the most efficient manner possible.

The software also allows you to monitor each patient’s progress over time. If a patient has been coming a few times per week but hasn’t seen any improvement in mobility or function, it would be helpful for the physical therapist or massage therapist on staff at your practice if they could take a closer look at what changes need to be made before deciding whether or not the current treatment plan needs adjusting.

It is a way to keep in touch with your patients

You can use your patient engagement software to keep in touch with your patients. This is a good way to ensure that they are receiving the care they need, and it helps keep them interested in what you do. Send reminders about upcoming appointments, so that your patient doesn’t miss them or forget about them. You can also send surveys asking how they feel about their experience at your clinic, which has proven effective in improving patient retention rates.

You can customize every aspect of your software

A customizable patient portal can be configured to suit your practice’s workflow, brand, and culture. You can customize the details of every aspect of your patient engagement software, such as:

  • The way patients access their health records
  • A calendar feature showing scheduled appointments and activities during each visit. This creates a more personalized experience for patients by allowing them to see what they need when they need it instead of having to dig through calendar entries while on the go.
  • A personal messaging system where patients can send messages directly from within the system without having to leave their browser window open for long periods of time.

You can send appointment reminders

Another way that you can use patient engagement software is to send appointment reminders to your patients. An appointment reminder feature notifies patients via text message or email at a specified time before their appointment date, so there are no surprises when it comes time for treatment.You can track the number of appointments that you have booked, as well as how many patients have canceled their appointments and rescheduled them.

You can also use this software to track the number of visits each patient has had in a certain period. This is helpful if there is someone who needs extra attention in their recovery process because they may be experiencing setbacks or complications from their injuries or illness. This information can help guide your patient engagement strategy so it’s not just reactive, but proactive.

You can improve your marketing

With patient engagement software, you can use your existing data to send out newsletters and coupons. You can also ask for feedback from patients to improve their experience with physical therapy. This will make them more likely to come back and refer friends and family members.

You can also use the system’s survey feature in order to get information about patient satisfaction levels, which will help you understand where you need improvement in areas like scheduling or billing. You may discover other things that need work as well; for instance, if someone complains about one particular therapist or location but keeps returning because they like the other therapists available or other locations nearby, then maybe there are some communication issues between departments that need addressing as well.


With physical therapy patient engagement software, you can make sure that your patients are getting the best care possible. It is also a great way to keep in touch with them and give them all of the information they need about their treatment options. If you’re looking for ways to improve your patient retntion, then we suggest giving this type of software a try.